Bell faces its biggest backlash ever as online use tracker proves faulty

Bell Canada has removed the tool its uses to monitor consumers' Internet data usage and started reversing charges to some customers amid one of the biggest consumer backlashes in the company's history. Furor over the usage-based billing (UBB) issue reached new heights yesterday after the company posted an acknowledgment that the online tool -meant to allow customers to track data usage so they don't go over their monthly cap was faulty. Bell has been blasted by smaller Internet service providers and the public for trying to push its usage-based billing practices onto smaller ISPs that use its network. A CRTC decision would have allowed it to impose the controversial practice before the federal government got involved last week and ordered the CRTC to reconsider.